Elevating Customer Care

Whether it's a new roof and siding, the addition of a beautiful backyard deck or the full renovation of an interior space, behind every E&E General Contracting job is a team of passionate professionals who want nothing more than to meet the needs and wants of their customers.
"We enjoy the job that we do," says Jessica Jurisch, marketing manager. "At the end of the day, we want our customers to come home to a place that they love, that brings them joy and peace."
Ensuring each project is done to the satisfaction of the client looks different for everyone, Jurisch adds, and it requires collaboration between E&E professionals and the homeowner to ensure the hopes and dreams for the project will come true.
"That's how we deliver their desired results. It's a very rewarding process, from hearing what the vision is, to refining the details, to addressing the pain points—to walk that path with them and then opening the door and letting them take it all in, fully in their vision," Jurisch explains.
Putting customer service first helped build the foundation of E&E, which was founded in 1993 by John Esh. The business is now run by his two oldest sons, Mike and Matt, although all three are still "very much involved leading the company forward," Jurisch says, adding there are a number of other family members involved in the company, too.
When it first started, E&E was primarily focused on roofing and siding. The company has since grown to encompass a full offering of interior and exterior renovations and additions.
"[Mike and Matt] had a bigger vision, and having a larger team really helped to expand," Jurisch says. "When there's an influx of calls you're receiving about more than siding and roofing, you realize what the community needs. They started adding crews and expertise to the team."
This expertise includes knowledgeable salespeople, skilled craftsmen and artistic designers, as well as the strong management and leadership to guide them.
"We collaborate within our own team, bouncing ideas off each other. It's always about growth, especially with the way trends change, it requires flexibility and being able to lean into the change as it comes through," Jurisch says.
Another huge asset E&E offers its clients is its new state-of-the-art showroom located in the company's 24,000-square-foot headquarters in Gap, Pa. The showroom is an actual house built within the building, along with a massive wall of siding and roofing options. It gives customers the opportunity to see large-scale samples and the craftsmanship and quality behind an E&E project. The showroom is open to the public, but for those who call ahead for an appointment, Jurisch likes to make sure there are homemade chocolate chip cookies waiting for them.
"It really gives a much clearer picture of what you're getting when you sign with E&E," Jurisch says of the showroom.
The company does whatever it can to improve those customer relations, and Jurisch points out that the Google reviews for E&E speak for themselves, with a bevy of five-star reviews and lavish praise for the entire project process.
"As far as how that benefits us, it's really a domino effect. It oftentimes leads to further projects with those homeowners. Maybe they're just having windows replaced. Then it turns into an addition. Or they tell their friends and neighbors, and it leads to new clientele for us. Our largest lead source is through referrals," Jurisch says.
Relationships, she adds, are the most important thing they build, especially considering how personal and invasive the home renovation process can be. It's personal space, and it puts homeowners in a very vulnerable position to open their home day in and day out to work crews.
Even with exterior projects, there is a lot of interaction involved.
"We realize that and we're sensitive to it. I think customers appreciate how much we care about it and that we take care of their space. We're communicating, really just focusing on connecting with our customers and developing that trust," Jurisch explains. "And it's not uncommon at the end of the job for homeowners and craftsmen to be on a first-name basis."
E&E General Contracting
Gap, Pa.
(717) 442-4814
EEContracting.com
Published (and copyrighted) in House & Home, Volume 25, Issue 11 (January/February 2026)
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