How many years have you been in business or in this industry?
I have 29 years of personal experience in the tree care industry, 16 of which as owner of Joshua Tree.

What makes you the best in your industry while separating you from your competitors?
I believe it's about creating customer satisfaction through a proven system of customer service skills. From the first phone call to the last visit/billing we follow a job flowchart. Our customer service team is incredibly responsive to requests, and we make sure the same account managers and techs show up to the properties for consistency. We have 12 certified arborists on our tree care staff and only use state-of-the-art equipment. Through our safety committee, referral programs and awards, we have a 96% client retention rate.

What do you find most rewarding about this industry?
There is a great deal of pride that comes along with tree care. Many of our arborists stay
connected to this industry due to this overwhelming feeling you get after caring for a beautiful tree. Working with nature is one of the best feelings one will receive within the workplace.

Are there any new products or services you are offering that you'd like our readers to know
about?
We offer tree care, including removal and pruning, plant health care for treatment of insects, disease or fertilization, lawn care and indoor and outdoor pest control services.

Joshua Malik, Owner
Joshua Tree
(610) 365-2200 ext. 106
JoshuaTreeExperts.com

Published (and copyrighted) in House & Home, Volume 21, Issue 7 (March 2021). 
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