Expertise: Heating & Air Conditioning, Plumbing, Electric, Remodeling

As the holiday-hosting and colder weather approaches, it’s time to take inventory of your home and address any issues or scheduled maintenance. Preparing in advance lessens the probability of being stuck without heat on the coldest day of the year or running into plumbing issues the day of the big family holiday meal.

Working with an experienced, knowledgeable company ensures these repairs are made correctly and efficiently.
House & Home spoke with McHales’ General Manager Steve Fortier about the company’s 75-year success, the value that experience provides customers and the most important home projects to focus on this time of year.

What are the benefits in working with a 'one-stop shop' company like McHales?
The real benefit is trust. When homeowners call McHales, they know they’re getting one team that understands the whole house—plumbing, HVAC, electrical, and remodeling—working together. That coordination gives customers peace of mind. They don’t need to chase multiple contractors or worry about finger-pointing; instead, they can trust us to see the bigger picture and deliver solutions that fit their home the right way.

With 75 years in the industry, how has McHales developed and where is it heading?
McHales was built on trust—neighbors helping neighbors, starting with plumbing back in 1950. Over time, families kept coming back because they knew we stood behind our work. That reputation allowed us to grow into HVAC, electrical and remodeling. Today, our direction is the same as it’s always been: to build long-term trust with families by doing the job right—not fast or cheap. The future is about continuing that tradition with modern tools and training, while never losing sight of our values.

What makes McHales stand out?
McHales is about people, not just projects. Customers trust us because our team shows up with integrity. We invest in training, not just for technical skills but for service and communication, so families feel cared for. That’s been our way for 75 years, and it’s what we’ll continue to build on for the next 75.

What's the importance of working with an experienced company?
Experience builds trust. After 75 years, we’ve learned that homeowners don’t just want something fixed—they want it fixed right, with confidence that it will last. We know when to slow down, take the extra step and make sure the solution truly fits. That’s the value of experience: we don’t cut corners, and we don’t gamble with a customer’s comfort or safety.

How does McHales maximize value for customers?
Value is about trust, not price tags. At McHale’s, we believe value isn’t the cheapest option—it’s the right fit for the family and the home. Sometimes that means taking more time, because slow and correct is better than fast and cheap. When we recommend a solution, it’s because we know it will serve the customer well in the long run. That’s the kind of value you can’t put a dollar figure on: peace of mind.

McHales covers HVAC, plumbing, electrical, and remodeling—how do these roles work together?
Trust comes from seeing the whole picture. A home is a system; plumbing, electrical, heating, and remodeling are all connected. Because our teams talk and collaborate daily, we can ensure that solutions don’t just work in one area but fit the entire home. Customers trust us to look beyond the surface problem and consider how one decision affects everything else. That’s how we deliver lasting results.

What have been some popular projects lately and what do you recommend focusing on with the holidays/winter approaching?
Lately, heating tune-ups and system replacements have been popular, because families want the trust of knowing they’ll be safe and warm all winter. We’re also seeing interest in kitchen and bathroom remodels, especially with people preparing to host for the holidays. My advice is to focus on preventative care—checking heating, plumbing, and electrical before the season ramps up. That way, families aren’t left scrambling during a holiday dinner or the first snowstorm. A little foresight builds peace of mind.

McHales
2450 Trenton Rd. | Levittown, Pa. | (215) 493-3399 | McHales.net

Published (and copyrighted) in House & Home, Volume 25, Issue 7 (September/October 2025)
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