Many businesses have closed their doors forever. However, despite the bleak outlook for many, one local business is overwhelmed with new customers. In fact, it's in the midst of an immense expansion, including the conversion of a historic Collegeville home, built in the 1700s, into a second location.

Using a house as an office isn't new for Basement Waterproofing Specialists. Its main office, located in Collegeville, Pennsylvania, is also a farmhouse-turned-waterproofing headquarters. It's no coincidence that the company recently converted a second home into a new workspace. "Our goal has always been to treat you like family. That's not a marketing gimmick. We are blessed with exceptional employees who really care about our customers. We teach our inspectors and work crews to treat every single client's home as if it were the house of one of their family members," says Ken Klinger, his wife Deb and daughter Anne.

This philosophy has paid off well for both the company and its clients. It's been a happy home to many pets. Employees are encouraged to bring their pets to work. Besides Ken and Deb's two giant, lovable Boz shepherds, Calvin and Clarabelle, the main office is also often host to a happy flock of dogs, cats, rabbits and birds.

Over the last seven years, the company has won awards for "Best Basement Waterproofing company" from Angie's List, House & Home, Home Advisor Magazine, the Mercury Newspaper and more. It currently holds an overall 4.6-star rating, based on over 200 reviews on Facebook, Google, Thumbtack and Angie's List. It also has an astonishing 9,000 likes and 10,000 followers on Facebook while competitors average under 500.

This award-winning service combined with extreme customer loyalty is the major driving force behind the company expanding while many are retreating. "Humble thanks to our amazing customers. We have been overwhelmed by so many referrals during the COVID crisis. Those referrals, plus Gov. Tom Wolf deeming us an essential business, have helped us expand into a second office to house our ever-growing staff," says Ken. "We are not only thrilled to help our customers solve their problems, but also happy to create new jobs for people in the area."

In March of 2020, Gov. Wolf determined that Basement Waterproofing Specialists is an essential business whose work is "necessary to help stop the spread of the novel coronavirus COVID-19." In addition to waterproofing, the company also removes mold and improves air quality. Its Ozone Generation technology is EPA-approved and can help eliminate not only mold and mildew, but also airborne pathogens in your home.

Basement Waterproofing Specialists' expansion is a bit historic, as well. Its new building, located at 109 River Road in Collegeville, was built in 1700, and was used as a hotel to help with the growing tourism to the area. This fourth-generation family business is eager to help your family enjoy a clean, dry, mold-free, safe basement.

Basement Waterproofing Specialists
Collegeville, Pa.
(800) 700-9171 | (610) 409-2600
BasementWaterproofingSpecialists.com

Published (and copyrighted) in House & Home, Volume 24, Issue 12 (November/December 2024)
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